Refund policy

All sales made through Brocade Flower, a brand operated by STANDARD GREEN LLC, are considered final due to the nature of consumable hemp products.

We only accept returns or issue refunds in cases where:

The product arrived damaged
The wrong item was shipped
There was an issue caused directly by our fulfillment team

To request support regarding an eligible issue, you must contact us within 72 hours of receiving your order at compliance@brocadeflower.com.

To be eligible for review, you must provide:

Your order number
Photos of the issue
A brief explanation of the problem

Please note that returns sent without prior approval will not be accepted.

You can always contact us for any order or compliance-related questions at compliance@brocadeflower.com.

Damages and Issues

Please inspect your order immediately upon delivery and contact us right away if:

Your item is defective
Your order arrived damaged
You received the wrong item
Your order is incomplete

We will evaluate the issue and determine an appropriate resolution, which may include a replacement, store credit, or refund at our discretion.

Exceptions / Non-Returnable Items

Due to health, safety, and compliance reasons, we do not accept returns on:

Opened hemp products
Used consumable products
Sale items
Gift cards
Custom or limited products

We also reserve the right to deny refund requests related to:

Personal preference
Taste or aroma dissatisfaction
Expected effects
Improper storage or handling after delivery

Exchanges

We currently do not offer traditional exchanges. If an approved issue occurred with your order, our team will determine the appropriate replacement or resolution.

Shipping Issues

Brocade Flower and STANDARD GREEN LLC are not responsible for carrier delays, lost packages, or delivery issues once an order has been transferred to USPS or the shipping provider. However, we will assist customers in resolving shipping-related issues whenever possible.

Chargebacks & Fraud

Fraudulent chargebacks, abuse of our policies, or attempts to exploit the refund system may result in refusal of future service and additional action where necessary.